1. Information We Collect
bluefireiptv collects minimal personal information necessary to provide our service. This includes: account credentials (username and password delivered via Telegram), payment information (processed securely through our payment processors, we do not store card numbers), device information for compatibility purposes (such as Firestick or Smart TV model), and usage data to improve service quality.
2. How We Use Your Information
We use collected information solely to: provide and maintain your IPTV subscription, process payments and deliver credentials, provide customer support via Telegram, improve our service based on usage patterns, and comply with applicable US legal obligations.
3. Data Storage and Security
Your data is stored on secure servers with industry-standard encryption. We do not sell, trade, or transfer your personal information to third parties except as required to deliver our service (e.g., payment processors).
4. Telegram Communications
Our primary communication channel is Telegram. When you interact with our Telegram bot, your Telegram username and messages are processed to fulfill your service request. We do not store Telegram conversation history beyond what is necessary for service delivery.
5. Cookies and Tracking
Our website uses minimal cookies necessary for functionality. We do not use advertising trackers or sell browsing data. Analytics data collected is anonymized and used only to improve website performance.
6. Your Privacy Rights
Depending on your state of residence, you may have the right to: access the personal information we hold about you, correct inaccurate information, request deletion of your data, and withdraw consent for data collection (which may affect service delivery). Residents of California and other states with applicable privacy laws may exercise these rights by contacting us via Telegram.
7. Data Retention
We retain your account information for the duration of your subscription plus 30 days after expiry. Payment records are retained for 7 years as required by US tax law. You may request deletion of your account data by contacting us via Telegram.
8. Contact for Privacy Matters
For privacy-related inquiries, contact us via our Telegram support bot. We will respond to privacy requests within 30 days.